The world’s becoming a stressful place... and its only going to get worse!
Much has been said about striking a balance between work and life (balancing working life with relaxation, family and play) and how ‘there are more important things in life than just work’. In fact, the subject came up yesterday when I was talking to my cousin. Coincidentally, I came across some articles this morning concerning the subject (I didn’t specifically looked for them).
The Times ran a story last month about a helpline set up for
stressed judges, who are finding themselves increasingly isolated and struggling to cope. Now, it turns the attention over to lawyers.
This new report says that “
the industry has become much more competitive, with every partner move and deal scrutinised by a ferocious legal press. There is increasing pressure to achieve prominence in awards and legal directories. Lateral hires among big firms are common and partnership is no longer guaranteed for life, leaving many partners feeling they have to watch their backs… Clients are increasingly global, operating across time zones with little regard for [the] working hours [of the country you are located], weekends or holidays. Eager to drive down costs, they are at the same time less loyal and more demanding. Senior lawyers feel this pressure acutely… Companies are becoming more acquisitive and deals more complex; society is becoming increasingly litigious; and the amount of actual law to keep on top of has piled up.”
I can definitely attest to the truthfulness of this assessment. An observation of the work-ethic of the partners in the firm and the BOSS is a clear example. Not only do they stay at the office up to, at least, 1030pm every night, but I still receive emails from my boss at 3-4am in the morning!
The article also says that there is a sense of despair that emanates particularly from lawyers in publicly funded fields such as crime. Their work carries with it stresses greater than in many jobs – the emotional turmoil of comforting the relatives of a client sent to prison, the trauma of looking over evidential photographs of dead bodies. This is further compounded by the fact that fees necessarily are low (especially when one considers that fact that many of these criminals were driven to commit these acts because of money). Worse still if you are a criminal lawyer with a heart! (its not unknown for clients to haggle with you on price!) All these leaves many practitioners feeling financially squeezed and undervalued.
Of course it will be argued that in our Singapore justice system, the criminal practice should be relatively routine and therefore less stressful. Not so. Even in situations where someone pleads guilty, there is still a lot of work that can be done (or rather needs to be done). The lawyer could try to get the charges dropped or lessened. Now before your alarms bells start ringing uncontrollably, consider the following: professional ethical responsibility, the penalty being proportionate to the offence, etc. (anyways, we digress…)
Perhaps advances in technology is the one single factor that has made the greatest impact – both positive and negative – on the working lives of lawyers. Mobile phones, e-mail and BlackBerrys promises greater flexibility in working hours and location, but the trade-off has been that clients now expect their advisers to be in contact at all times. In fact, the BlackBerry, often regarded as a “perk of the job” by outsiders, are viewed by many lawyers as more of a leash. As reported from another source, a partner at the
Boston firm recently e-mailed a stern memo to his department, reminding lawyers that their BlackBerries should be kept on after hours, on weekends, and, in the case of ''essential" attorneys, during vacations.
Edward Cooper, head of employment at Russell Jones & Walker, says, “Better technology has led to increased convenience… but also clients expecting much quicker turnaround. One leads to greater quality of life, the other leads to greater stress as the demands increase – and technology does not shorten reading or thinking time.”
In the days before e-mail and even faxes, lawyers communicated with clients via post or telex, which carried with it a certain time delay, an inbuilt buffer. Now, clients expect a response almost immediately. “There’s an expectation with e-mail that once you’ve pressed send, [the lawyer] is there to receive it,” says Peter Nias, head of tax at McDermott Will & Emery.
These factors and comments have led many to echo the words of Lee Ranson, a real estate partner at Eversheds: “I suspect that talk of a work-life balance is much exaggerated… One only has to look at the expectations on… lawyers in billing, work winning and people management to see that the stresses are very real.”
Now its obvious that such standards and stresses are not exclusive to lawyers and the big law firms. It affects every profession. Globalization affects all industries and companies (most of the companies that graduates apply to anyways). Lower overheads and costs are also on every employers mind constantly. Knowledge and skill sets necessarily has to increase, making it vital that employees know more (keeping themselves current through self-training or through company-sponsored upgrading programmes). Correspondingly employees are expected to become a lot more efficient with their work. Working over-time is also likely to rise.
Bottom line, “Although we are a profession, we are a service industry and clients’ expectations continuously increase… Today’s high performance is tomorrow’s norm.” Everyone has to learn to cope, if not excel, in it. Most people are able to, although there are some who cannot, with
disastrous results.
It then falls on the individual employee, worker and lawyer to be ruthless about making time for themselves.
Of course this all assumes that you're actually working hard. There are many people who don't actually do alot of work - they just talk about it or worse still waste the time that they should spend doing work doing other things! I remember someone close to me was like that. She used to complain constantly that she was overworked, underpaid and unappreciated. Then I had the opportunity to get a vacation job at her office. That she when I learnt the truth. She spent the entire office day everyday walking around, chatting and sharing tit-bits with colleagues. That naturally resulted in her having to stay back late everynight to finish her work. But from her perspective, there was too much work being heaped on her, well beyond what is humanly possible to handle! I suspect, however, that if she had set her mind to doing all the tasks that were given to her to do, she wouldn't be staying back each day. She would've been able to finish her work.These are some things I think, in my humble opinion, might help with a busy, stressful worklife(they will be brief though).
First, I think that the attitude is key. Doing something you love (i.e. your job corresponding with your passion) is a nice idea but not necessary. One can be motivated by thrill and excitement of the challenge (and I’m sure that every job would have its own challenges). Here is where I think that ‘mind over matter’ is key. How we ‘feel’ is necessarily connected by what we ‘think’.
Next, is something a professional sportswoman friend of mine told me. The reason why she said that she could last the entire game of football, seemingly tireless, running all over the place is because she paces herself throughout the game. She knows exactly when to run her legs out (i.e. sprint), and when to run briskly (e.g. a fast jog), and also when to jog slowly. This enables her to keep going as it would not normally possible for someone to be playing at sprinting pace throughout the entire game (apparently, its only necessary very little throughout the game – even for a striker! That’s my excuse anyways. lol).
Thirdly, is getting good and proper rest. I myself spend most of my Saturday in bed! However, I know that for many of my friends, their weekends are busier and more packed then their work week! I suppose that feel the need to get everything done that they could not during the week. Others get too involved in church work (afterall its work for God right? I guess they fail to realise that God did make the weekend for us to REST!) and then they complain about it on Mondays (and blame it on their work the rest of the week).